Demla Transportation

Demla Transportation is a family-owned, Oregon-based company dedicated to delivering compassionate, reliable, and dignified transportation solutions across the Pacific Northwest. Specializing in non-emergency medical transport (NEMT) and personal rides, with a strong emphasis on wheelchair accessibility, Demla prides itself on upholding values of integrity, respect, and personalized care.

When Demla approached us, they needed a website that not only represented their commitment to service but also streamlined the ride-booking process for a diverse range of passengers. We developed a custom WordPress site centered around an intelligent intake system that calculates mileage from point A to point B and integrates with a payment gateway for upfront ride purchases.

Services

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Smarter Ride Booking with a Custom Intake Form

A key feature of the new Demla Transportation website is its fully customized intake form, an intelligent tool that transforms how customers book rides. At its core is a real-time mileage calculator powered by Google Maps, allowing users to see accurate distance-based pricing between pickup and drop-off locations as they plan their trip.

What sets this form apart is its dynamic pricing engine. Every selection a user makes, starting with one-way vs. round-trip, automatically adjusts the cost in real time. Additional options such as wait times, special accommodations, and equipment needs each trigger price changes based on Demla’s service rates. This level of interactivity ensures customers receive a transparent, personalized quote tailored to their exact needs.

Integrated with a secure payment gateway, the form allows users to pay in full or choose a co-pay option if the final destination is still unknown. This flexibility keeps trips moving forward without delays, aligning perfectly with Demla’s mission to offer compassionate, accessible service without unnecessary barriers.

Ride FAQ

To support first-time riders and reduce uncertainty, we built a dedicated FAQ page designed to answer the most common questions about Demla’s NEMT (Non-Emergency Medical Transportation) and private pay services.

From payment details and cancellation policies to accessibility guidelines and ride logistics, the page helps customers understand exactly what to expect before booking.

Beyond the Website

Strengthening Infrastructure

In addition to the website, we supported Demla Transportation in setting up Google Workspace to streamline their internal communications and operations.

This foundational step helped ensure that the digital experience we created for customers was matched by reliable tools behind the scenes, making it easier for staff to manage bookings, respond to inquiries, and coordinate NEMT transportation with speed and clarity.